The High-Risk Protocol provides a clear, immediate response for patients experiencing active suicidality or following a suicide attempt, with a focus on safety, clinical intervention, and continuity of care.

This procedure outlines the clinician intake process to ensure new patients are appropriately assessed, documented, and transitioned into ongoing care.

This procedure outlines clinician responsibilities for maintaining client confidentiality and protecting client information in accordance with legal and ethical standards.

This procedure ensures client information is released with proper consent while protecting client confidentiality and privacy.

This policy establishes requirements for obtaining parent or guardian consent for clients under age 14 or when otherwise required by law.

This procedure establishes criteria for client admission and discharge to ensure consistent eligibility and transition practices.

This procedure outlines clinician responsibilities to ensure appropriate follow-up after discharge and continuity of care.

This procedure outlines client rights and responsibilities while receiving services.

This procedure outlines the process for clients to file complaints or grievances related to services received.

This procedure outlines clinician responsibilities for completing discharge summaries to ensure accurate documentation and continuity of care..

This manual outlines the procedures and responsibilities for providing care coordination services at Spill The Tea Café (STTC). It provides guidance for clinicians and care coordination staff to ensure clients are connected to appropriate resources, referrals, and support services while promoting continuity of care and timely follow-up.

The Documentation Policy establishes standards for accurate, timely, and professional record-keeping of all client interactions at Spill The Tea Café (STTC). It ensures accountability, continuity of care, and effective collaboration among interdisciplinary team members. Care Coordinators (CCs) are required to document all client-related activities in Simple Practice EMR within 72 hours using the DAP (Data, Assessment, Plan) format. This policy promotes clear, objective, and clinically sound documentation that reflects each client’s progress, needs, and goals while adhering to ethical and confidentiality standards.

A Care Coordination Agreement at Spill The Tea Café outlines how clients and care coordinators work together to support wellbeing through a client-centered approach. It defines the coordinator’s role in connecting clients to services, maintaining communication across care teams, and protecting confidentiality. The agreement also clarifies that participation is voluntary and that care coordinators do not provide clinical or crisis services.

Crisis Intervention Guidelines outline the required steps Care Coordinators (CCs) at Spill The Tea Café must take when a client is at imminent risk of harm to themselves or others. These guidelines ensure immediate, coordinated response through emergency services, family contact, and supervisor notification to protect client safety. They detail procedures for contacting 911, fulfilling duty to warn, and supporting clients during emergency room evaluations or hospitalizations. The goal is to promote consistency, safety, and accountability across all high-risk situations.

The Community Visit Safety Policy establishes clear procedures for conducting home and community visits to ensure the safety of Care Coordinators (CCs) and the protection of client rights. It outlines risk assessment steps, supervisor approval requirements, and professional conduct standards during visits. The policy also provides guidance for handling unsafe situations, maintaining confidentiality, and respecting client dignity and privacy. Additionally, it defines reimbursement procedures for food, beverages, and mileage incurred during approved community visits.

The Initial Care Plan is a comprehensive assessment tool used by Care Coordinators (CCs) at Spill The Tea Café to identify a client’s needs, strengths, and goals across multiple life domains. It guides collaborative planning between the client, care coordinator, and interdisciplinary care team to promote holistic wellness and culturally responsive care. The form documents relevant medical, social, educational, and personal factors influencing the client’s wellbeing and outlines action steps to support goal achievement. This plan serves as the foundation for ongoing coordination, monitoring, and review throughout the client’s care journey.